Job Description

Job Title: Store Manager – Baton Rouge Showroom About Embark Fine Jewelry: Embark Fine Jewelry is an approachable jewelry store with a fresh aesthetic. Our goal is to redefine the jewelry shopping experience. Founders Erin, Katie, and Michelle started Embark during the height of COVID with a vision to bring something unique to our hometown of Lafayette, LA. Embark offers customers a chance to shop fine and demi-fine jewelry, build a custom engagement ring, redesign an heirloom, and experience services like ear piercings and permanent jewelry. As we open our second location, we’re looking for an experienced and customer-focused General Manager to lead the team, drive business growth, and bring our signature experience to the Baton Rouge community. Position Overview: The Store Manager will be responsible for overseeing the day-to-day operations of our Baton Rouge showroom, including team leadership, sales performance, customer experience, and operational excellence. This person will play a key role in maintaining the Embark brand experience while growing our presence in a new market. Key Responsibilities: Leadership + Team Development Lead, coach, and inspire a team of showroom associates and service providers Build and maintain a positive, high-performing store culture Schedule, hire, and onboard new team members with the support of HQ Set clear expectations, provide feedback, and conduct regular performance check-ins Customer Experience Create a warm, welcoming, and elevated environment for all guests Foster personalized client relationships to build loyalty and repeat business Resolve customer concerns with empathy and professionalism Maintain visual merchandising and showroom standards aligned with Embark’s brand Sales + Business Performance Own sales goals and KPIs for the showroom Partner with HQ to analyze sales trends and implement strategies to drive growth Lead daily selling efforts and motivate the team to meet or exceed targets Support and track service offerings (ear piercings, permanent bracelets, custom orders, etc.) Operations + Inventory Management Oversee inventory accuracy and product replenishment Manage daily opening/closing procedures and cash handling Ensure compliance with safety, cleanliness, and operational protocols Coordinate in-store events, promotions, and pop-ups with the marketing team Qualifications: 3+ years of retail management experience, preferably in jewelry, fashion, or lifestyle Strong leadership skills with a people-first approach Proven ability to meet or exceed sales goals and manage KPIs Experience with effective clienteling, POS systems, and retail operations Excellent communication, organization, and problem-solving skills Passion for jewelry, style, and creating memorable customer experiences Health Insurance Employee discount on jewelry and services Paid time off and holiday schedule Ongoing training and professional development Opportunities for growth within a growing, women-led company #J-18808-Ljbffr

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